Privacy Notice
About the Project
We are contacting you because you are a Trussell-affiliated food bank that provides financial inclusion services. Trussell have recently initiated a Person-Centred Financial Inclusion Services Project. Co-creating Futures are leading this project on behalf of Trussell to help develop a set of case studies, collate worked examples, quotes and accompanying audio/video resources, to help support the food bank community with the tools and confidence to take a person-centred approach to deliver FI services to maximise community impact.
Information about the Project
The project will be carried out using questionnaires, 1-1 interviews or discussion groups and/or audio/video recorded sessions, and will involve key individuals from the foodbank and potentially the advice partner. The approach may vary by foodbank. You can withdraw your participation from any of these sessions at any time.
The questionnaire outcomes will be processed, sessions transcribed or recorded, and discussion outcomes used to draft case studies. Examples of resources such as surveys, journey maps or other tools used by foodbanks to take a person-centred approach in the context of financial inclusion, would also be collated by the consultant and edited as necessary.
The transcripts or recordings from the sessions will be kept throughout the duration of the project for which these have been collected, no longer than a period of 12 months after the project finishes, and the resources created as an outcome of the project are expected to stay live on the Trussell digital Hub for a period of ten years. The resources will also be publicly shared with food banks in the Trussell community or other stakeholders of Trussell or Trussell’s food bank community e.g. sharing with a local authority where a food bank might be seeking to develop a project/service with them.
Your Personal Information
If you are a participant in a case study discussion, we will be collecting your information such as a name, email address, role at the foodbank or advice partner agency and in some cases phone numbers to help us select you as a participant and to contact you to arrange these sessions (mostly virtual and occasionally face to face).
We will not share your information with anyone outside our organisation or use it for any other purpose. We will not be asking you to share any sensitive data such as personal information related to age, gender, faith, disability or ethnicity.
We will anonymise all sensitive information about service users. It will not be possible to link such information to an identifiable person in the transcripts held by Trussell or the resources published on the Hub.
Unless attributed within a quote or an audio video recording, for which we would have sought your explicit permission, findings from this research will not be directly associated with people’s names or their roles at the foodbank or advice agency and we will remove any obviously identifying information when this data analysis is presented as part of the finalised written resources on the Hub or shared publicly.
Questionnaire outcome data, recordings or transcripts will not be used outside of the context of this research project and will be deleted 12 months after the project finishes, though the resources created are expected to stay live on the Trussell digital Hub for ten years. They will be stored in accordance with Trussell and Co-creating Futures own privacy policies, data retention policies and in compliance with current Data Protection Legislation.
If you share something where we believe there is a significant and urgent risk to your safety or the safety of someone else, we are required to share this information with the Trussell Safeguarding lead.
Your Consent
We will only use your data where you have provided your consent.
We will ask for your explicit consent to participate at the beginning of the project and check with you if your original consent is still valid each time a new research activity is initiated as part of the project.
At any time, you can contact the consultant leading the project and ask for clarification on any issue. Also, even if you agree to participate, you can at any time: withdraw from the project, refuse to answer any question without any consequences of any kind, or withdraw your consent to use your data.
Your details will be kept only by Trussell and Co-creating Futures. Please see Co-creating Futures Privacy Policy here.
About Trussell and Co-Creating Futures
Trussell is the operating name of The Trussell Trust a registered charity in England & Wales (1110522) and Scotland (SC044246). Registered Limited Company in England & Wales (5434524). Registered address: Unit 9 Ashfield Trading Estate, Ashfield Road, Salisbury, Wiltshire SP2 7HL. In case of data protection issues, Trussell’s ICO registration number is Z279027X and email address: privacy@trussellorg.uk.
Co-creating Futures Limited is a company registered in England and Wales (15289917). In case of data protection issues, Co-creating Futures’ ICO registration number is ZB691493 and email address: nidhi@co-creatingfutures.co.uk .
Rights and Feedback
You have several rights over your data that apply in different circumstances. These include the right to ask us:
- for a copy of your personal data;
- to change or correct your personal data;
- to restrict or delete our processing of your personal data;
- to receive from us the personal data we hold about you so that you can send it to another organisation; and
- to object to any of our processing activities where you feel this has a negative and disproportionate impact on you.
For all requests, please contact us at privacy@trussell.org.uk.
Please note that we may be entitled to refuse requests where exceptions apply. For example, if we have reason to believe the personal data we hold is accurate.
If you are unhappy with the way in which your personal data has been handled, you have a right to complain to the Information Commissioner’s Office (ico.org.uk/make-a-complaint)
Last updated 20 January 2025 09.52 GMT