About the Project
We are contacting you because you are a food bank as part of the Trussell food bank community engaging in financial inclusion service provision. Trussell have recently initiated a Person-Centred Financial Inclusion Services Project. Co-creating Futures are leading this project on behalf of Trussell to help develop a set of case studies, collate worked examples and accompanying audio/video resources, to help support foodbanks in the network with the tools and confidence to take a person-centred approach to deliver FI services to maximise community impact.
Information about the Project
The project will be carried out via a medium of questionnaires, 1-1 interviews or discussion groups and/or audio/video recorded sessions, and will involve key individuals from the foodbank and potentially the advice partner. The approach may vary by foodbank. You can withdraw your participation from any of these sessions at any time.
The questionnaire outcomes will be processed, sessions transcribed or recorded, and discussion outcomes used to draft case studies. Examples of resources such as surveys, journey maps or other tools used by foodbanks to take a person-centred approach in the context of financial inclusion, would also be collated by the consultant and edited as necessary.
The transcriptions or recordings from the sessions will be kept throughout the duration of the project for which these have been collected, no longer than a period of 12 months after the project finishes, and the resources created as an outcome of the project are expected to stay live on the Trussell digital hub for a period of six years.
Your Personal Information
If you are a participant in a case study discussion, we will be collecting your information such as a name, email address, role at the foodbank or advice partner agency and in some cases phone numbers to help us select you as a participant and to contact you to arrange these sessions (mostly virtual and occasionally face to face). In some cases, Trussell will be sharing this information with the consultant as needed and felt appropriate. We will not share your information with anyone outside our organisation or use it for any other purpose. We will not be asking you to share personal information related to age, gender, faith, disability or ethnicity (protected characteristics).
We would be looking to anonymise all information and if a service user’s protected characteristics are elaborated on, this information will not be personally identifiable in the transcripts held with Trussell or the resources published on the hub. If the protected characteristics refer to the person who is being interviewed, additional consent would be sought from the participant, for this information to be noted in the transcript or the Hub resources.
Findings from this research will not be directly associated with your name, and we will remove any obviously identifying information when this data analysis is presented as part of the written up resources on the Hub, though your or the advice partners name and role at the foodbank or external agency is likely to appear in an audio or video recording if this is something you agree to participate in. Any quotes from you or your advice partner will be attributed to the specific person with their name and role indicated, though explicit consent and confirmation will be sought if such quotes were to be used verbatim in any of our resources.
Questionnaire outcome data, recordings or transcriptions will not be used outside of the context of this research project and will be deleted 12 months after the project finishes, though the resources created are expected to stay live on the Trussell digital Hub for six years. They will be stored in accordance with Trussell and Co-creating Futures own privacy policy data retention policiesand in compliance with current Data Protection Legislation.
If you share something where we believe there is a significant and urgent risk to your safety or the safety of someone else, we are required to share this information with the Trussell Safeguarding lead.
Your consent
We will be asking for your explicit consent to participate at the beginning of the project and/or specific research activities (questionnaires, discussion meetings or audio/video recordings) ).
At any time, you can contact the consultant leading the project and ask for clarification on any issue. Even if you agree to participate, you can withdraw from the project at any time, refuse to answer any question without any consequences of any kind, and can withdraw your consent to use your data at any time.
Your details will not be passed on to third parties. Please see Co-creating Futures Privacy Policy here.
Rights and feedback
To fulfil your rights under the Data Protection Act 2018 and UK GDPR (including to make a Subject Access Request or withdraw from the study at any point) please contact the project manager as noted in the project overview document.
If you are unhappy with the way in which your personal data has been handled, you have a right to complain to the Information Commissioner’s Office. For information on reporting a concern to the Information Commissioner’s Office, see www.ico.org.uk/concerns.